Helping you improve your health by reducing fuel poverty

What is Well@Home Wales?

Well@Home Wales is a three-year project running from 2018-2021 and is a partnership between Melin Homes, Cardiff Metropolitan University, Care & Repair Monmouthshire and Torfaen, and Aneurin Bevan University Health Board (ABUHB).

It has received funding from the National Grid’s Warm Homes Fund to deliver a regional programme within the Aneurin Bevan University Health Board area, targeted at improving the poor health of those with chronic illnesses which are potentially worsened due to poor energy efficiency and fuel poverty.

What can the project do?

Health professionals and supporting agencies in the ABUHB area can refer people with chronic illnesses who may also be in fuel poverty. Well@Home Wales may be able to provide measures to improve the efficiency and warmth of a home, as well as help the person who lives in that home with energy and fuel debt advice.

There is also an emergency fund available where in specific circumstances Well@Home Wales can cover the cost of a heating system repair or replacement.

How can people access the project?

To receive help and advice from the Well@Home project, a health professional such as a GP, District Nurse, Consultant, or Social Worker will need to refer the person by asking him or her to complete a short referral form (downloadable as PDF). They may also be referred by charities such as Care & Repair.

The form will be shared with the Well@Home project team based at Melin Homes.

What happens once a referral is made?

Following referral, one of the Well@Home Project Energy Officers will be in touch, usually within two weeks, to make an appointment to visit the person’s property.

During this appointment, the Energy Officer will gain consent to collect data regarding their health and financial situation in order to provide help and support with fuel debt and fuel poverty.

The Energy Officers will look at the energy efficiency of the property to see if any grants or further funding can be accessed to make it more energy efficient with the aim to improve the person’s health. In some cases, the Energy Officer may recommend that a Well@Home surveyor visits the property to assess any unexplainable issues such as damp.

How are Cardiff Metropolitan University involved?

Well@Home Wales is working with Cardiff Metropolitan University to assess the impact of the project on peoples’ health. The Well@Home Energy Officer will ask if they agree to provide consent for their information to be shared with Cardiff Metropolitan University for the study.

How can I contact Well@Home?

Our Energy Officers are available by email at or you can call the team (based at the Melin Homes office) on 01495 745910. You can also find us on Twitter – @wellathome.

How is the project funded?

The project is funded by National Grid’s Warm Homes Fund and delivered by Melin Homes. It is fully backed by Aneurin Bevan Health Board. The project will deliver a regional programme within the Aneurin Bevan University Health Board area, allowing health professionals and supporting agencies to refer people to receive support.